Terms of Service

Operated by Gray Online, LLC

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("You," "Your," or "User") and Gray Online, LLC, a Colorado limited liability company doing business as OWNR OPS ("Company," "we," "us," or "our"), governing your access to and use of the website located at www.ownrops.com (the "Site"), and all related services, content, products, coaching programs, digital training materials, community platforms, and communications (collectively, the "Services").

By accessing or using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of our Site and Services.

2. Eligibility

You must be at least eighteen (18) years of age and possess the legal authority to enter into a binding agreement to use our Site and Services. By using our Services, you represent and warrant that you meet all eligibility requirements. If you are accessing the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we reasonably believe that you do not meet the eligibility requirements or have violated these Terms.

3. Description of Services

OWNR OPS provides business coaching, education, and consulting services designed for land-clearing, forestry-mulching, fire-mitigation, tree-service, and related equipment-operator businesses. Our Services may include, but are not limited to:

• Digital training modules and course content covering pricing, marketing, operations, and business systems
• Group coaching and community membership programs (including the OWNR OPS Pro Group and Skool community)
• One-on-one or group coaching calls and consultations
• Done-for-you marketing and business services
• Email newsletters, podcast content, and educational materials
• Application-based coaching programs and accelerators
• Live events, workshops, and webinars (including virtual livestream events)

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice when practicable. The specific deliverables, pricing, and structure of any paid program will be detailed in the applicable enrollment agreement or order form.

4. Accounts and Registration

Certain features of our Services may require you to create an account or submit an application. When you register, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@ownrops.com if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

We reserve the right to suspend or terminate your account at any time if we determine, in our sole discretion, that you have violated these Terms, engaged in fraudulent activity, or otherwise acted in a manner that could harm the Company, other Users, or third parties.

5. Payment Terms and Billing

5.1 Pricing and Payment

All fees for paid Services are stated in U.S. dollars and are due at the time of purchase unless otherwise specified in a separate written agreement. Payment must be made through the payment methods accepted on our Site. You agree to provide current, complete, and accurate billing information and to promptly update this information as needed.

5.2 Recurring Subscriptions

Certain Services, including membership programs and coaching subscriptions, involve recurring charges. By enrolling in a recurring-payment program, you authorize us to charge your designated payment method at the intervals and amounts disclosed at the time of enrollment. The specific billing frequency (monthly, quarterly, or annual) and amount will be clearly disclosed before you are charged.

Clear Cancellation: If you enrolled in a subscription online, you may cancel that subscription online through the same method. You will not be required to call, email, or take additional steps beyond what was required to sign up. Cancellation instructions are provided in your account settings or by contacting support@ownrops.com. Cancellation will take effect at the end of your current billing period.

5.3 Taxes

Prices do not include applicable sales tax, use tax, or similar governmental charges. You are responsible for paying all such taxes associated with your purchase, except for taxes based on our net income.

5.4 Failed Payments

If a scheduled payment fails, we may attempt to process the charge again. If payment cannot be collected after reasonable attempts, we reserve the right to suspend or terminate your access to the applicable Services until payment is received.

6. Refund and Cancellation Policy

6.1 Digital Products and Training Modules

Due to the nature of digital products, all sales of downloadable or immediately accessible digital training content are final upon delivery or access being granted. No refunds will be issued for digital products once access has been provided, except as required by applicable law.

6.2 Coaching and Membership Programs

Refund eligibility for coaching programs and memberships is governed by the specific terms disclosed at the time of enrollment. If no specific refund terms are provided, the following default policy applies:

• You may cancel your membership or subscription at any time by providing notice through your account settings or by emailing support@ownrops.com.
• Cancellation takes effect at the end of the current billing period. No partial-period refunds will be issued.
• We do not offer refunds for months already billed, coaching sessions already delivered, or community access already granted.

6.3 Chargebacks

If you initiate a chargeback or payment dispute without first attempting to resolve the issue directly with us, we reserve the right to suspend your access to all Services, pursue collection of amounts owed, and recover associated chargeback fees and administrative costs to the extent permitted by law.

7. Intellectual Property Rights

7.1 Company Content

All content on our Site and within our Services, including but not limited to text, graphics, logos, images, audio, video, training materials, course content, frameworks, templates, checklists, pricing models, SOPs, marketing materials, the OWNR OPS name and brand, and software (collectively, "Company Content"), is the exclusive property of Gray Online, LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms and any applicable enrollment agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Company Content solely for your personal, internal business use. This license does not transfer ownership of any content.

7.3 Restrictions

You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, or publicly display any Company Content
• Record, screen-capture, transcribe, or otherwise reproduce coaching calls, webinars, livestreams, or training sessions
• Resell, sublicense, or commercially exploit any Company Content
• Use Company Content to create derivative works, competing products, or coaching programs
• Upload any Company Content to any public or private platform, social media channel, or file-sharing service
• Remove or alter any copyright, trademark, or proprietary notices from Company Content
• Share your account credentials or allow unauthorized third parties to access paid content through your account

Violation of these restrictions may result in immediate termination of your access and may subject you to legal action, including claims for damages and injunctive relief.

7.4 Trademark Notice

OWNR OPS, the OWNR OPS logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Gray Online, LLC or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Site are the trademarks of their respective owners.

8. User Content and Conduct

8.1 User Content

You may have the opportunity to submit, post, or share content through our Services, including within community platforms, coaching sessions, or application forms ("User Content"). You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, distribute, and display your User Content in connection with operating and improving our Services, including for testimonial and marketing purposes, unless you notify us in writing that you wish to revoke such permission.

8.2 Prohibited Conduct

When using our Site and Services, you agree not to:

• Violate any applicable law, regulation, or third-party rights
• Post or transmit any content that is defamatory, obscene, threatening, harassing, or discriminatory
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Site, Services, or servers and networks connected to the Site
• Attempt to gain unauthorized access to any portion of the Site or Services
• Use any automated means (bots, scrapers, spiders) to access or collect data from the Site
• Spam, solicit, or advertise to other community members without authorization
• Share confidential business information disclosed by other members in coaching groups or community settings
• Engage in any conduct that is harmful to the Company, other Users, or third parties

8.3 Community Standards

Our coaching community and group programs are collaborative environments. We expect all participants to engage respectfully, maintain confidentiality regarding other members' business information, and contribute constructively. We reserve the right to remove any member from community programs at our discretion for violations of these standards, without refund.

9. Disclaimers, Earnings, and No Guarantees

9.1 Educational Purpose Only

Our Services are educational and informational in nature. We are not a licensed financial advisor, attorney, accountant, or therapist. Nothing in our Services constitutes professional financial, legal, tax, accounting, or therapeutic advice. You should consult with qualified professionals before making business, financial, or legal decisions.

9.2 No Income or Results Guarantees

9.3 FTC Compliance

In accordance with the Federal Trade Commission Endorsement Guides (16 CFR Part 255), we disclose that: (a) some individuals who provide testimonials may receive compensation, free access, or other benefits; (b) results shared are not typical and individual outcomes vary; (c) any affiliate or material connection between endorsers and OWNR OPS will be disclosed; and (d) income or revenue figures are not guarantees of future performance.

9.4 Assumption of Risk

Business involves inherent risk. You acknowledge that starting, operating, and growing a business carries the risk of financial loss. You assume all responsibility for your business decisions and outcomes, and you agree that the Company is not responsible for any losses, damages, or expenses you may incur in connection with applying the information or strategies provided through our Services.

10. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (C) ANY ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED; OR (D) THE SITE OR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRAY ONLINE, LLC, ITS PARENT COMPANY GRAY ENTERPRISES, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Gray Online, LLC, Gray Enterprises, LLC, and their respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your User Content; or (e) your violation of any third-party rights.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

13. Third-Party Services and Links

Our Site and Services may contain links to or integrate with third-party websites, platforms, and services, including but not limited to Skool (community platform), YouTube, podcast hosting platforms, social media platforms, payment processors, scheduling tools, and email service providers. These third-party services are governed by their own terms of service and privacy policies, not ours.

We are not responsible for the availability, content, accuracy, or practices of any third-party services. Your use of any third-party service is at your own risk, and we encourage you to review the applicable terms and policies before engaging with them.

The inclusion of any link or integration does not imply our endorsement of the linked site or service.

14. Affiliate and Referral Disclosures

Our Site and Services may include affiliate links or referral arrangements through which we earn commissions or other compensation when you purchase products or services through those links. In accordance with FTC guidelines, all material connections between OWNR OPS and any referenced product, service, or company will be disclosed.

Affiliate relationships do not affect our editorial integrity. However, you should be aware of these relationships when evaluating our recommendations. We only recommend products and services that we believe provide genuine value, but we cannot guarantee the quality or performance of third-party offerings.

15. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy. By using our Site and Services, you consent to the practices described in our Privacy Policy, which is incorporated into these Terms by reference.

16. Confidentiality

During your participation in our coaching programs and community, you may have access to confidential information shared by the Company and by other participants ("Confidential Information"). Confidential Information includes, but is not limited to, business strategies, financial data, pricing models, client lists, marketing plans, and any information designated as confidential.

You agree to: (a) hold all Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party without prior written consent; (c) use Confidential Information only for the purpose for which it was shared; and (d) return or destroy all Confidential Information upon request or upon termination of your participation.

This confidentiality obligation survives the termination of these Terms and your participation in our Services.

17. Termination

17.1 Termination by You

You may terminate your use of the Site at any time by ceasing to access the Site. If you have a paid account or subscription, you may cancel through your account settings or by contacting support@ownrops.com. Cancellation of a paid subscription does not entitle you to a refund of previously charged fees, except as set forth in Section 6 or as required by applicable law.

17.2 Termination by Company

We may suspend or terminate your access to the Site and Services, in whole or in part, at any time and for any reason, including without limitation: (a) violation of these Terms; (b) conduct that we determine, in our sole discretion, is harmful to the Company, other Users, or third parties; (c) extended periods of inactivity; or (d) failure to pay applicable fees.

17.3 Effect of Termination

Upon termination, your right to access and use the Services will immediately cease. The following provisions survive termination: Sections 7 (Intellectual Property), 9 (Disclaimers), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 16 (Confidentiality), 18 (Dispute Resolution), and 20 (Governing Law).

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@ownrops.com and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved through good-faith discussion.

18.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or the Services (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator, in English, and shall take place in Grand County, Colorado, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

18.4 Exceptions to Arbitration

Notwithstanding the above, either party may: (a) bring an individual action in small claims court if the claim qualifies; or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18.5 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to support@ownrops.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved under Section 20 (Governing Law and Jurisdiction).

19. DMCA and Copyright Complaints

We respect the intellectual property rights of others. If you believe that any content on our Site infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent at support@ownrops.com with the following information: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on our Site; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; and (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-law principles. For any Disputes not subject to arbitration under Section 18, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Grand County, Colorado.

21. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, utility or telecommunications failures, cyberattacks, labor disputes, or any other force majeure event.

22. Modifications to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the Effective Date at the top of this page and, where practicable, provide notice through our Site, email, or other communication channels. Your continued use of the Site or Services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Site and Services.

We will not make material changes retroactive unless required by law or to protect the rights of the Company or other Users.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

24. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25. Entire Agreement

These Terms, together with our Privacy Policy and any separate enrollment agreements, order forms, or coaching agreements executed by you, constitute the entire agreement between you and the Company regarding the subject matter herein, and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

In the event of a conflict between these Terms and any separate enrollment or coaching agreement, the separate agreement shall control with respect to the specific program or service it covers.

26. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. The Company may assign these Terms, in whole or in part, to any affiliate (including Gray Enterprises, LLC or any entity under Gray Enterprises, LLC) or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without your consent. Any purported assignment in violation of this section shall be void.

27. Electronic Communications

By using our Site and Services, you consent to receiving electronic communications from us, including emails, text messages (if you have provided your mobile number), and notifications posted on our Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

28. Contact Information

If you have any questions about these Terms of Service, please contact us at: